Refund Policy: 

At Dizital Vision Agency, we strive to deliver high-quality digital marketing services that help grow your business. We understand that, in certain situations, you may need to request a refund for our services. This Refund Policy outlines the conditions under which refunds are provided, as well as the procedures for requesting a refund.

Please review this policy carefully. By using our services, you agree to be bound by the terms outlined below.

1. General Refund Policy for Digital Marketing Services

Due to the nature of digital marketing services, including SEO, social media management, and paid advertising campaigns, we do not offer refunds for the services once they are performed. Marketing services often require time and ongoing work to yield measurable results, and no immediate or guaranteed outcomes can be promised.

However, we do value your satisfaction and are committed to resolving any issues or concerns you may have with the services we provide. Below are some specific scenarios in which we may offer a refund, partial refund, or other resolutions.

2. Refund Eligibility

A refund may be considered under the following circumstances:

  • Non-performance or Failure to Deliver: If we fail to deliver the agreed-upon services as outlined in your contract or service agreement (e.g., if we do not start a campaign or perform any agreed-upon work).

  • Errors on Our Part: If a clear mistake or error has occurred on our part, such as failure to meet deadlines or providing services that do not align with the original scope of work.

  • Services Not Rendered: If no work has been performed yet (e.g., if you’ve canceled the services before we have started any work), you may be eligible for a refund of any advance payments made, depending on the terms of your contract.

3. Non-Refundable Situations

We do not provide refunds under the following circumstances:

  • Completed Services: Once services have been rendered, whether partially or fully, they are non-refundable. Digital marketing campaigns, SEO work, and content creation require time and resources to complete, and thus are considered “used” once initiated.

  • Changes in Business Circumstances: We do not provide refunds if your business situation changes (e.g., if you decide to pause or terminate your business operations) after you have contracted services.

  • Satisfaction with Results: While we strive to achieve the best possible results, digital marketing outcomes such as SEO rankings or paid advertising performance are influenced by external factors outside our control. Therefore, we do not offer refunds based on dissatisfaction with results, as performance can vary due to factors such as market competition, algorithm changes, and audience behavior.

  • Failure to Provide Timely Information or Credentials: If you fail to provide the necessary information or access (e.g., website credentials, advertising accounts, or other required data) in a timely manner, we will not offer a refund.

4. Refund Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Reach out to us at vayuputrainnovations@gmail.com to explain your reason for requesting a refund. Please provide detailed information about your issue, along with any supporting documentation.

  2. Review Period: Once we receive your request, we will review the situation and assess whether you are eligible for a refund based on the conditions outlined in this policy.

  3. Decision: We will inform you of the outcome of our review and any steps that will be taken. If a refund is approved, it will be processed based on the method of payment used for the original transaction.

  4. Refund Timeline: If approved, refunds will generally be processed within [insert number of business days, e.g., 7–10 business days]. However, please note that depending on your payment method, it may take additional time for the refund to be reflected in your account.

5. Partial Refunds

In certain cases, such as when only part of the service agreement was completed, we may offer a partial refund. The amount of the partial refund will be determined based on the work already completed and any resources used.

6. Cancellations

  • Cancellation by Client: If you wish to cancel the services before they are fully rendered, please notify us at least [insert number of days, e.g., 7 days] in advance. If the cancellation is made after work has already begun, you may be subject to paying for the services that have been completed up until that point.

  • Cancellation by Agency: If we need to cancel or suspend services due to unforeseen circumstances (e.g., a violation of terms, failure to make payments, or failure to provide necessary credentials), we will notify you promptly. If we have not performed any services, a refund will be issued.

7. Communication and Support

If you experience issues or are dissatisfied with our services, we encourage you to reach out directly. We are always happy to discuss concerns, troubleshoot, and work together to find a solution. We value transparency and want to ensure that your experience with Dizital Vision Agency is positive.

You can contact us at:

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on this page with an updated Effective Date. We encourage you to periodically review this policy for any updates or changes.

9. Legal Rights

This Refund Policy is in accordance with the laws of Indian Constitution . Nothing in this policy shall limit your statutory rights as a consumer.